Refund Policy

  1. At the time of raising a request for return the Products on the Platform, you may seek refund for the Non-Compliant Product.
  1. Please be informed that when you opt to return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 72 (seventy two) business hours from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment.
  1. We do not make any cash refunds. The amount will be refunded within 72 (seventy-two) business hours to your wallet.
  1. We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
  1. If it is found that your return/refund request fraudulent, Platform reserves the right to block your account with immediate effect, and discontinuation of all services including and not limited to the pre-paid orders on the Platform.
  1. You Agree and Confirm:

1.That in the event of a delivery failure on account of a mistake made by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by us for redelivery shall be claimed from you;

  1. That the many Products sold on the Platform are of perishable nature, and any spoilage of the delivered Products due to delay in collection of the products from your doorstep or the delivery point, Platform shall not be held responsible for that and no refund could be claimed towards such spoilage.
  1. That you will use the services provided by the Platform, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.